CHANGED YOUR MIND?
NO PROBLEM.
You have 14 days from receiving your order to arrange a return for a refund or exchange. Here is exactly how it works.
14 days to return
Get in touch within 14 days of your order arriving to arrange a return.
Unopened & sealed
Items must be unused and re-saleable, with all seals and cellophane intact.
Refund or exchange
Choose a full refund or swap it for something you will love instead.
We want you to love everything you order from Sol Beauty. If something is not quite right, here is everything you need to know about sending it back.
What can be returned
To be eligible for a refund or exchange, items must be returned to us within 14 days of you receiving your order, and must be unopened, unused and in a re-saleable condition, with all tamper-resistant seals, packaging and any cellophane fully intact.
Sending your return back
It will be your responsibility to return your item(s) to us. We strongly recommend using a trackable service, such as Royal Mail's recorded delivery or special delivery, and keeping your proof of postage.
Please note that we cannot be held responsible for any loss or damage to your goods while they are in transit back to us, which is why a tracked service is always the safest option.
Your refund
Once your return arrives with us and has been checked, we will process your refund or arrange your exchange. Refunds are issued to your original payment method.
Need a hand?
Our team is happy to help with any return. Email us at sales@solretail.com, call +44 1604 953749, or start your return through our contact form.
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